Frequently Asked Questions
Yes, I do custom orders, It can take about 5-6 weeks so contact me in advance because this requires time. For this reason to start any custom order there is an extra fee of $200 which is for design (this doesn't include the piece it self). This mean you'll have a one of a kind piece made just for you. If you don't want to pay this fee you can select the pieces ready to ship on line.
I have a warranty of 2 years in all my pieces, if you are in between the time of this warranty ( please check your receipt and send me the order #), please contact me to firstname.lastname@example.org your repair doesn't have a charge. Just pay the shipping to my studio and I'll cover the shipping back to you. please pack the jewelry in the same box or container I gave it to you, if you don't have it make sure you use a box that is going to protect the jewelry from getting smashed.
if your warranty has expired there is going to be a charge, please send the picture of the piece you want to repair, to email@example.com. I'll send you an invoice with the charge of repair and shipping expenses.
We kindly want to inform our customers that we do not process returns.
We will accept items for exchange or store credit within 15 days of receiving shipment, less shipping costs.
No, I only do repair of Olmox Jewelry
I mainly use UPS, contact me if you need special shipping.
It's in my future plans but not for the moment, time is tight and too many things to do as a Mom.
contact me, I'll re do the gold plated. Fees apply.
What we normally do in this situation is we offer you to buy a new pair of earrings, and the solo earring we can convert it into a pendant and we give you a chain for free; that way you get the set. This is because the jewelry is made in small batches so if we sell just 1 earring, it might not match the other one. Please write us so we can send you the shipping info.