Frequently Asked Questions
Yes, I do custom orders, It can take about 5-6 weeks so contact me in advance because this requires time. For this reason to start any custom order there is an extra fee of $200 which is for design (this doesn't include the piece it self). This mean you'll have a one of a kind piece made just for you. If you don't want to pay this fee you can select the pieces ready to ship on line.
I have a warranty of 2 years in all my pieces, if you are in between the time of this warranty ( please check your receipt and send me the order #), please contact me to email@example.com your repair doesn't have a charge. Just pay the shipping to my studio and I'll cover the shipping back to you. please pack the jewelry in the same box or container I gave it to you, if you don't have it make sure you use a box that is going to protect the jewelry from getting smashed.
if your warranty has expired there is going to be a charge, please send the picture of the piece you want to repair, to firstname.lastname@example.org. I'll send you an invoice with the charge of repair and shipping expenses.
We kindly want to inform our customers that we do not process returns.
We will accept items for exchange or store credit within 15 days of receiving shipment, less shipping costs.
No, I only do repair of Olmox Jewelry
I mainly use UPS, contact me if you need special shipping.
It's in my future plans but not for the moment, time is tight and too many things to do as a Mom.
contact me, I'll re do the gold plated. Fees apply.